IT Support Technician

About Timor Port SA

Timor Port, the country's first public-private partnership, will cost a total of $490 million over a 30-year period. The new port is located in Tibar Bay, 12 km from the capital Dili. It is equipped with some of the most modern handling equipment and operating software to enable the operation of container ships of more than 7,500 TEUs, achieving a level of productivity and performance worthy of the world's largest ports. The ambition of the Port of Timor is to facilitate the country's trade with the rest of the world, in particular with China, northern Australia and Asian countries, and to make Tibar a transhipment centre and a major maritime gateway to the Asia-Pacific region.

About The Position

Timor Port S.A, a subsidiary of the AGL Group, is looking for a qualified candidate to fill the position of IT Support Technician. The role is responsible for identifying, responding to, and managing IT incidents that impact business operations, ensuring minimal disruption to port activities.

Key Responsibilities

• Install, configure, and maintain computer hardware, operating systems, and applications, including PC setup, BIOS configuration, Microsoft Windows environments, and network connectivity (LAN, Wi-Fi, printers, etc.)
• Provide Level 1 and Level 2 technical support for IT incidents and service requests, ensuring timely resolution
• Diagnose, troubleshoot, and resolve technical issues to ensure high levels of end-user satisfaction
• Utilize and maintain helpdesk systems, including tracking, analyzing trends, and reporting on ticket resolution times
• Collaborate effectively within a team to address high-priority incidents, while also working independently to resolve routine support issues

Eligibility Criteria

• Diploma or degree in Information Technology, Computer Science, or a related field
• Minimum 1-3 years of experience in IT support, helpdesk, or a similar technical support role, including troubleshooting and incident management
• Solid understanding of computer hardware, Windows operating systems, basic networking (LAN/Wi-Fi), and common business applications
• Strong analytical skills to diagnose and resolve technical issues efficiently while maintaining user satisfaction
• Ability to communicate clearly with end users, provide timely support, and work collaboratively within a team

How to Apply

Please submit your application through this link: IT Support Technician, including your CV and cover letter addressing how you meet the requirements of this role.

Alternatively, you may email your application to: [email protected]

We welcome and thank all applicants however only shortlisted applicants will be contacted.