Senior IT Officer

The Role

The Senior IT Officer ensures the effective and secure operation of IT systems across CARE Timor-Leste's country and field offices. This role is responsible for managing local infrastructure, hardware and software, cybersecurity controls, digital communications platforms, and responsive user support to enhance operational efficiency.

A key aspect of this role is close collaboration with CARE Australia's central IT team, as well as peer IT staff in other member offices including Vanuatu and Papua New Guinea. The role supports alignment with shared technology standards, consistent support practices, and coordinated cybersecurity incident response.

The position also provides strategic oversight of CARE in Timor-Leste's website content and social media platform management in coordination with the communications team, ensuring secure, accurate and impactful digital engagement.

Key Details

• Location: Dili, Timor-Leste
• Reports to: HR Manager
• Grade: 5
• Position type: Fixed-Term, Full-Time
• Start date: June 2026
• Contract duration: One (1) year, with the possibility of extension subject to performance and project requirements

Selection Criteria - Essential

• Bachelor's degree in information technology, Computer Science, or related discipline
• Minimum 5 years' IT management preferably experience working in international organizations, NGOs, or multicultural environments
• Expertise in:
  • Windows Server environments, virtualization, and network architecture
  • Microsoft 365, SharePoint, and cloud platforms (Azure/Google)
  • Cybersecurity frameworks (NIST CSF, Essential 8) and threat management
• Fluency in Tetun and English (written/spoken)
• Proven ability to troubleshoot complex technical issues independently
• Willingness to undertake frequent field travel
• Strong communication and interpersonal skills, with the ability to explain technical concepts to non-technical staff
• Ability to work independently and as part of a team in a fast-paced environment
• Familiarity with cybersecurity, data protection regulations (e.g., GDPR) and ethical IT practices
• Commitment to the mission and values of the organization
• High level of integrity and professionalism
• Proactive and solution-oriented mindset
• Adaptable and resilient in challenging environments
• Culturally sensitive and respectful of diversity

Selection Criteria - Desirable

• Certifications: CompTIA Network+, Microsoft Certified Solutions Expert (MCSE), or equivalent
• Experience in multi-site facility management
• Experience working with international stakeholders

How to Apply

Interested applicants should send a CV (no longer than four pages) and cover letter via email to [email protected], Dili before 17:00 local time on 31 May 2026. Only successful candidates will be contacted for the interview. Please indicate the position title in the subject line of your email.

Additional Information

This position is contracted in Timor-Leste, and in return for your commitment you will benefit from ongoing professional development within an innovative and forward-thinking environment, plus a comprehensive national staff benefits package.

CARE is an equal opportunity employer committed to a diverse workplace. Women and People with a Disability are strongly encouraged to apply.

CARE in Timor-Leste has zero-tolerance for sexual harassment, sexual exploitation, and sexual abuse, as well as all forms of harm to children.