About the Role
The Corporate Section of the Australian Embassy in Dili is seeking a highly motivated and experienced person to fill the position of ICT Support Officer (locally engaged staff, level 4).
The salary for this position starts from USD$17,619.60 per annum. This amount excludes the 13-month's salary.
Selection Criteria
The successful candidate must be able to demonstrate achievement against the following selection criteria:
- Demonstrated experience working in a professional ICT role within a reputable organisation, with the ability to deliver reliable, high‑quality technical support and services.
- Well-developed knowledge of ICT systems, including desktops, laptops, printers, mobile devices and other end‑user technologies.
- Experience maintaining SharePoint and/or intranet sites, including content updates and basic administration.
- Working knowledge of web technologies, including HTML and CSS.
- Strong analytical and problem‑solving skills, with the ability to contribute to system design, assess technical issues and implement effective solutions.
- Demonstrated ability to build and maintain productive relationships with internal and external stakeholders, including end‑users, vendors and service providers, ensuring effective service delivery and high client satisfaction.
- Experience in general administrative duties and client service within an ICT or technical support context.
- Highly developed organisational skills, with demonstrated ability to manage competing priorities, meet deadlines and deliver results in a fast‑paced operational environment.
- Understanding of contemporary Gender Equality issues and a willingness to undergo specific training provided by the Embassy.
Qualifications and Experience
- Tertiary qualifications in Information Technology, Computer Science or a related discipline, or equivalent professional experience in an ICT environment.
- Advanced capability with Microsoft Office applications, and experience supporting a range of software packages in an enterprise environment.
- English proficiency is mandatory, this includes spoken, reading and writing skills.
Other Requirements
Successful applicants are required to obtain a satisfactory police clearance and medical check. The position will involve travel in Timor-Leste and may also involve limited international travel.
The Australian Embassy is committed to providing equal employment opportunities, access, equity and social inclusion for all employees, and in particular for women and people with disability. We welcome all applicants and encourage women and people with disability to apply.
How to Apply
To apply, please submit the following documents (must be in English and in PDF format):
- Curriculum Vitae outlining personal details, relevant work experience, educational qualifications, and skills (maximum two (2) pages).
- Address to the selection criteria outlining how your skills, experience and qualifications makes you the best person for the job (maximum two (2) pages).
- Please provide the name, position, phone number and email address for two recent professional referees in your written application. Referees will be contacted for short listed applicants only. You will be notified if your referees are to be contacted.
Please send applications via email to [email protected]. Position descriptions are also available on the Australian Embassy website www.timorleste.embassy.gov.au.
Please note that only shortlisted candidates will be contacted for interview.
