Background
Catholic Relief Services (CRS) is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion, or nationality.
CRS Indonesia and Timor-Leste Business Management Unit (BMU) implements a diverse portfolio of development and humanitarian programs, including climate resilience, disaster risk reduction, emergency response, and recovery initiatives. Effective Monitoring, Evaluation, Accountability, and Learning (MEAL) systems are critical to ensuring program quality, accountability, evidence-based decision-making, and continuous learning.
Objective
To provide strategic leadership and technical oversight for Monitoring, Evaluation, Accountability, and Learning (MEAL) systems across the Indonesia and Timor-Leste BMU, ensuring high-quality program implementation, accountability to communities and donors, adaptive management, and organizational learning.
Key Responsibilities
- Provide technical leadership and management oversight for the design, implementation, and strengthening of MEAL systems across projects and programs.
- Support project teams throughout the project lifecycle to ensure MEAL systems comply with CRS policies, donor requirements, and industry standards.
- Supervise, coach, and mentor MEAL staff, supporting both daily performance and long-term professional development.
- Develop and support implementation of staff performance and capacity strengthening plans for MEAL personnel.
- Coordinate the design and implementation of data management systems that support effective reporting, analysis, and adaptive management.
- Ensure data quality through appropriate monitoring, verification, and accountability mechanisms.
- Support the establishment and periodic review of Feedback, Complaints, and Response Mechanisms (FCRM) to strengthen accountability to affected populations.
- Lead the design and oversight of evaluations, assessments, studies, and learning initiatives, including development of Terms of Reference (TORs).
- Facilitate learning events and cross-country knowledge sharing to support evidence-based programming and strategic learning objectives.
- Promote innovation and the appropriate use of technology in MEAL systems and processes.
- Contribute to business development efforts by leading MEAL components in proposal design, budgeting, staffing plans, and donor submissions.
- Collaborate with regional and global MEAL teams to strengthen organizational capacity and share best practices.
- Support MEAL leadership in both development and emergency programming contexts.
Qualifications
- Master's degree in international development, International Relations, Statistics, Research, or a related field. Additional relevant experience may substitute for part of the education requirement.
- Minimum five (5) years of progressively responsible experience in MEAL coordination, management, or technical advisory roles, preferably within an international NGO.
- Demonstrated experience designing MEAL frameworks, monitoring systems, evaluations, and learning initiatives for complex projects.
- Strong experience in quantitative and qualitative research methodologies, data collection tools, data analysis, and reporting.
- Proven experience developing high-quality technical proposals and supporting project design processes.
- Strong analytical, problem-solving, and decision-making skills.
- Experience working with local partners, government institutions, and external stakeholders.
- Strong presentation, facilitation, communication, and interpersonal skills.
- Proficiency in Microsoft Office applications, web conferencing platforms, and digital data collection and information management systems.
- Professional fluency in written and spoken English is required.
Preferred Qualifications
- Experience in Climate Change Adaptation (CCA), Climate Resilience, Disaster Risk Reduction (DRR), and/or emergency response programming.
- Experience working with national and local government counterparts.
- Previous staff supervision and team management experience.
- Proficiency in Bahasa Indonesia and/or Tetun is considered an advantage.
- Experience promoting digital solutions and technology-based approaches for MEAL systems.
Travel Requirement
Approximately 30% travel within Indonesia, Timor-Leste, and other locations as required.
Reporting and Supervision
The MEAL Program Manager II reports directly to the Program Manager II - DRR & CCA and provides direct supervision to the Timor-Leste MEAL Project Manager and Indonesia MEAL Officers. The position works closely with Country Managers, Heads of Programming, Program Quality Managers, Project Managers, technical advisors, business development staff, implementing partners, and regional and global MEAL teams.
How to Apply
Suitable qualified female candidates are especially encouraged to apply.
Send a cover letter, current CV, and professional references by email to CRS Timor-Leste HR at [email protected]
Or delivery by hand at:
- CRS Dili Office at Rua Dom Boaventura Nu.12, Vera Cruz, Motael, Dili
- CRS Baucau Office at Avenida David Alex 'Daitula' Samadigar Buibau, Baucau
Deadline: 28 October 2026 at 5pm the latest.
Only short-listed applicants will be contacted.
