Market Research Consultant

Background

Banco Nacional de Comércio de Timor-Leste (BNCTL) is the only state-owned commercial bank in Timor-Leste, with a mandate to serve all Timorese people in both urban and rural areas. BNCTL aims to conduct a market research study to gain a deeper understanding of market dynamics and validate their comprehension of challenges within the market.

Objectives

The objective of this market survey is to gain a deep understanding of market trends, customer needs, and the potential for the development of products and services for BNCTL Bank.

Scope of Work

• Evaluation of customer satisfaction with banking products and services
• Competitive analysis against key banks in the region
• Identification of opportunities for the development of new products and services
• Recommendations based on survey findings

Methodology

• Surveys: Conducting online and offline surveys
• Interviews and questionnaires with customers and potential customers
• Analysis of historical transaction data and product usage
• Review and analysis of competitors
• Data Analysis using statistical tools
• Focus groups
• Interviews with bank employees

Timeline

The market survey is expected to be completed within 6 months.

Deliverables

• Market Analysis Report presenting detailed survey findings
• Performance and product offering comparison with major competitors
• Strategic recommendations to enhance services and expand the customer base

Qualifications

• Strong experience in conducting market research in emerging markets
• Previous studies/publications in market research
• Clearly defined methodology for the research
• Strong managerial, communication, and team building skills
• Ability to produce high-quality work under pressure and meet deadlines
• Ability to work with diverse stakeholders and customers
• Clear analytical writing style
• Fluency in Tetum and English; Portuguese proficiency desirable

Location

Timor-Leste Specific: Dili, Baucau, Aileu, Suai and Bobonaro

Submission of Proposals

The interested law firms or organizations shall submit a proposal, in written, with the following information:

1. Introduction of the firm/organization;
2. Acceptance of the Terms of Reference;
3. A complete research proposal with clear methodology and timeline;
4. CVs;
5. Questioner Draft
6. Proposed fees.

NGO or University are requested to submit a copy of their documents and financial proposals in a sealed envelope.

Interested parties are invited to submit their proposals by 13 Aug 2024, and remain valid for a minimum of 30 days. The proposals should be sent to [email protected] and [email protected]